Delivering an Effortless Chatbot Customer Experience
In their report, The State of Customer Service 2017, Incite Group found that…
The 3 Different Generations of Chatbot Technology
There are 3 different generations of chatbot technology found in contact…
Alert - Chatbots are not living up to promises
Chatbots are not living up to the promises that many people are expecting. And…
How Bloomberg Chose Rulai as a Startup Winner
A few months ago, Bloomberg published its list of the “50 Most Promising…
Aragon Research Selects Rulai as a “Hot Vendor in AI Chatbots”
AI chatbots are poised to rapidly expand across the enterprise. Their…
The Secret to Creating AI Chatbots That Solve Real Business Problems
As AI chatbots continue to grow in popularity, there’s a lot of hype about…
Technology is Automating White-Collar Jobs – Rulai’s AI Chatbot Made CB Insights’ Top 40 List
Recently, CB Insights published its State of Automation Report. We’re proud to…
The Dangers of Letting Big Tech Control AI
Rulai CEO Roger Jin recently wrote a guest article on VentureBeat. He discusses…
Can Artificial Intelligence Improve Customer Service? 3 Metrics to Watch
Thanks to technology, customer service is a highly measurable activity that…