Blog| posts by Jim Diaz

Come Visit Us at CES

Holiday Greetings! I have great news to share with you. Rulai, a leading Enterprise Conversational Computing […]

Delivering an Effortless Chatbot Customer Experience

In their report, The State of Customer Service 2017, Incite Group found that delivering an effortless […]

The 3 Different Generations of Chatbot Technology

There are 3 different generations of chatbot technology found in contact centers, websites, or in an […]

Alert – Chatbots are not living up to promises

Chatbots are not living up to the promises that many people are expecting. And there’s five […]

How Bloomberg Chose Rulai as a Startup Winner

A few months ago, Bloomberg published its list of the “50 Most Promising Startups You’ve Never […]

Aragon Research Selects Rulai as a “Hot Vendor in AI Chatbots”

AI chatbots are poised to rapidly expand across the enterprise. Their importance to the enterprise cannot […]

The Secret to Creating AI Chatbots That Solve Real Business Problems

As AI chatbots continue to grow in popularity, there’s a lot of hype about their expansion […]

Technology is Automating White-Collar Jobs – Rulai’s AI Chatbot Made CB Insights’ Top 40 List

Recently, CB Insights published its State of Automation Report. We’re proud to announce that Rulai was […]

The Dangers of Letting Big Tech Control AI

Rulai CEO Roger Jin recently wrote a guest article on VentureBeat. He discusses the growing democratization […]

Can Artificial Intelligence Improve Customer Service? 3 Metrics to Watch

Thanks to technology, customer service is a highly measurable activity that generates an incredible amount of […]

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