About: Jim Diaz
Recent Posts by Jim Diaz
Come Visit Us at CES
December 20, 2018 at 1:17 pm
Categories: Artificial Intelligence
Tags: Artificial Intelligence, Chatbot Solutions, Chatbot Technology, Chatbot Use Cases, Contact Center, Customer Experience, Improve Customer Service
Holiday Greetings! I have great news to share with you. Rulai, a leading Enterprise Conversational Computing […]
Delivering an Effortless Chatbot Customer Experience
December 19, 2017 at 9:16 am
Categories: Chatbots
Tags: Chatbot Technology, Chatbot Use Cases, Chatbots, Customer Experience
In their report, The State of Customer Service 2017, Incite Group found that delivering an effortless […]
The 3 Different Generations of Chatbot Technology
December 12, 2017 at 12:46 pm
Categories: Artificial Intelligence
Tags: Artificial Intelligence, Chatbot Solutions, Chatbot Technology, Chatbots
There are 3 different generations of chatbot technology found in contact centers, websites, or in an […]
Alert – Chatbots are not living up to promises
October 12, 2017 at 11:00 am
Categories: Chatbot Fail
Tags: Chatbot Fail, Chatbots, Contact Center, Customer Experience
Chatbots are not living up to the promises that many people are expecting. And there’s five […]
How Bloomberg Chose Rulai as a Startup Winner
August 3, 2017 at 11:44 am
Categories: Artificial Intelligence
Tags: Artificial Intelligence, Chatbots
A few months ago, Bloomberg published its list of the “50 Most Promising Startups You’ve Never […]
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