Why You Need an AI Chatbot That Can ‘Talk’ to Your Customers

From live customer service agents to chatbots Over the past few years, advances…


[Video] Will AI Chatbots Replace Contact Center Agents?

Right now there’s a lot of media hype about AI chatbots. If you believe…


The Future of Exceptional CX: Rulai’s Interview with CRMXchange at ICMI Conference

A few weeks ago, Rulai attended the 2017 ICMI Contact Center Expo in Orlando,…


Rulai's "Low Code" Chatbot is Featured on Techcrunch

Today, Techcrunch published a feature article about our cutting-edge…


Not All AI Chatbots are Equal: The 3 Generations of AI Chat, Part 2

In this two part series, we’re taking a closer look at AI chat and how it has…


[Video] What's Included in the Enterprise's Ultimate CX Chatbot?

The interplay of AI with the specific domain expertise of humans is a critical…


5 Questions to Ask an AI Chatbot Provider

Despite so many benefits to deploying chatbots, many companies hesitate when…


Should Your CX Roadmap Include a Facebook M Chatbot?

There was a lot of buzz last week when Facebook rolled out suggestions from…


3rd Gen Virtual Assistants Enable Interactive Customer Conversations

For the past 30+ years, software has been built using graphic user interfaces…


Not All Chatbots are Equal: The 3 Generations of AI Chat, Part 1

Lately, as AI chat technology has become prevalent in mainstream devices, like…