Chatbot Best Practices for Contact Centers

Dr. Yi Zhang

  • Professor at the University of California Santa Cruz
  • Artificial Intelligence Thought Leader

In this interview Dr. Zhang discusses many of the best practices and common mistakes in chabots and Artificial Intelligence used in contact centers to improve the customer experience.

Learn about:

  • Different generations of chatbots
  • Chatbots and the Customer Journey
  • Creating chatbots your customer’s love

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Simple Admin Console and Designer

Contact Center experience designers can remove the barriers of IT and outside contractors by configuring and managing your own AI chatbots.

Seamless Escalation to Agent

Defined by you or requested by the customer. Deploy the experience that works. Easily make changes when it doesn’t.

Automated FAQ Generation

Load your own FAQs or enterprise knowledge or simple create them in the Admin Console. You rule what gets loaded and what doesn’t.

Flexible API Integration

Connect your CRM or Contact Center Communication Platform or any other customer interaction solution. Integrate with chat or let Rulai be your chat solution.

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Do More with Less

Less cost in huge professional service projects. Less risk of damaging the customer experience by turning over your contact center experience to some programmer with no contact center skills. Less time waiting for a fix or change from IT. You can rule AI for your contact center today.