Pre-Built APIs and JavaScript Cloud Engine for Easy Integration

Key Features

• Seamlessly escalate to any live chat API from within the same chat window
• Auto-fill form fields to create tickets in 3rd-party ticketing systems
• Enable voice-to-text / text-to-speech functionality
• Allow client app and Rulai to coordinate with a built-in custom payload feature
• Transfer chat transcripts
• Extract event-level data
• Access analytics data

Rulai enables omni-channel experience with integrations including:

• Conversational UI (Javascript snippet added into your website to enable chat)
• Dialog API to develop your own UI
• Chat channels such as Facebook Messenger, WeChat, SMS
• Smart AI agents such as Amazon Alexa, Google Assistant
• CRM to retrieve user data points or execute business tasks
• Any third-party API, such as weather, calendar and more
• Escalation to Email and ticketing platforms such as Zendesk
• Escalation to live agent channels such as Salesforce Live Agent, Zendesk Chat, and InContact
• Real time Analytics (events, metrics and chat transcripts) for monitoring or further analysis