or search engine
|Change address, menu-driven|
|+ Advanced NLU
+ Advanced Dialog manager
Rulai’s Level-3 Virtual Agents can track conversations, keep context to support intelligent, conversational chatbots that decide what the next action should be, including asking user for more input or clarification, switching to a different task, taking an action. With NLU and the advanced dialog manager, Rulai Virtual Agents have the ability to handle mixed initiative and tasks and take actions based on inference.
Non-linear conversation is crucial to making bots more impactful and more robust. Rulai supports this by enabling chatbots to do more than follow a single thread. With Rulai, if a customer asks an unrelated question, the Virtual Agent can respond then get back to the original conversation.