Pre-Built APIs for Easy Integration

Rulai’s pre-built APIs speed and simplify integration to:

• Seamlessly escalate within the same Rulai chat window to any live chat API
• Make it possible for designers to fill form fields to create tickets using existing ticketing system
• Enable voice-to-text / text-to-speech functionality
• Allow client app and Rulai to coordinate with a built-in custom payload feature
• Transfer chat transcripts
• Extract event-level data
• Access analytics data

Rulai enables omni-channel experience with integrations including:

• Conversational UI (A Javascript snippet you can directly put into your website to enable chat)
• Or use our Dialog API to develop your own UI
• Chat channels, such as Facebook Messenger, WeChat, SMS, etc.
• Smart AI agents such as Amazon Alexa, Google Assistant, etc.
• Any third-party API, such as weather, calendar and more
• Your backend CRM to retrieve user data points or execute business tasks
• Escalate to Email or a wide range of ticketing platforms such as Zendesk, etc.
• Escalate to live agent chat channels, such as Salesforce Live Agent, Zendesk Chat, and InContact, etc.
• Real time Analytics (events, metrics and chat transcripts) for monitoring or further analysis

Discover how Rulai can work for you

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