Rulai’s pre-built APIs speed and simplify integration to:
- Seamlessly escalate within the same Rulai chat window to any live chat API
- Make it possible for designers to fill form fields to create tickets using existing ticketing system
- Enable voice-to-text / text-to-speech functionality
- Allow client app and Rulai to coordinate with a built-in custom payload feature
- Transfer chat transcripts
- Extract event-level data
- Access analytics data
Rulai enables omni-channel experience with integrations including:
- Conversational UI (A Javascript snippet you can directly put into your website to enable chat)
- Or use our Dialog API to develop your own UI
- Chat channels, such as Facebook Messenger, WeChat, SMS, etc.
- Smart AI agents such as Amazon Alexa, Google Assistant, etc.
- Any third-party API, such as weather, calendar and more
- Your backend CRM to retrieve user data points or execute business tasks
- Escalate to Email or a wide range of ticketing platforms such as Zendesk, etc.
- Escalate to live agent chat channels, such as Salesforce Live Agent, Zendesk Chat, and InContact, etc.
- Real time Analytics (events, metrics and chat transcripts) for monitoring or further analysis
