Bot Configuration & Deployment
Contact Center Automation
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Pre-Built APIs for Easy Integration
Rulai’s pre-built APIs speed and simplify integration to:
Seamlessly escalate within the same Rulai chat window to any live chat API
Make it possible for designers to fill form fields to create tickets using existing ticketing system
Enable voice-to-text / text-to-speech functionality
Allow client app and Rulai to coordinate with a built-in custom payload feature
Transfer chat transcripts
Extract event-level data
Access analytics data
Rulai enables omni-channel experience with integrations including:
Or use our Dialog API to develop your own UI
Chat channels, such as Facebook Messenger, WeChat, SMS, etc.
Smart AI agents such as Amazon Alexa, Google Assistant, etc.
Any third-party API, such as weather, calendar and more
Your backend CRM to retrieve user data points or execute business tasks
Escalate to Email or a wide range of ticketing platforms such as Zendesk, etc.
Escalate to live agent chat channels, such as Salesforce Live Agent, Zendesk Chat, and InContact, etc.
Real time Analytics (events, metrics and chat transcripts) for monitoring or further analysis
Discover how Rulai can work for you
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