Rulai’s pre-built APIs speed and simplify integration to:

  • Seamlessly escalate within the same Rulai chat window to any live chat API
  • Make it possible for designers to fill form fields to create tickets using existing ticketing system
  • Enable voice-to-text / text-to-speech functionality
  • Allow client app and Rulai to coordinate with a built-in custom payload feature
  • Transfer chat transcripts
  • Extract event-level data
  • Access analytics data

Rulai enables omni-channel experience with integrations including:

  • Conversational UI (A Javascript snippet you can directly put into your website to enable chat)
  • Or use our Dialog API to develop your own UI
  • Chat channels, such as Facebook Messenger, WeChat, SMS, etc.
  • Smart AI agents such as Amazon Alexa, Google Assistant, etc.
  • Any third-party API, such as weather, calendar and more
  • Your backend CRM to retrieve user data points or execute business tasks
  • Escalate to Email or a wide range of ticketing platforms such as Zendesk, etc.
  • Escalate to live agent chat channels, such as Salesforce Live Agent, Zendesk Chat, and InContact, etc.
  • Real time Analytics (events, metrics and chat transcripts) for monitoring or further analysis

Discover how Rulai can work for you

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