Leading innovation in contact centers

Cutting-edge AI technology enables rapid customer support scalability, improves the user experience and increases operational efficiency.

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“We have reduced our Zendesk ticket volume by 69%, and our bot resolution rate is over 80%.”

VP of a top ride-hailing company Rulai customer

Leverage content from all user data sources

Seamless, omnichannel integration makes the chatbots even more intelligent and powerful, as they are able to leverage data from other systems that hold user data. Integrations with pre-built APIs include:

  • Conversational UI (A JavaScript snippet that can be added to websites to enable chat)
  • Dialog API to develop a custom UI

Take control in designing AI chatbots

Domain experts can build and control AI chatbots without coding or AI expertise using Rulai’s patent-pending, drag-and-drop design console.

Enable more flexible conversations

Rulai’s AI chatbots support complex use cases (e.g., customer service, employee service, troubleshooting, sales, marketing tasks) that require flexible, non-linear, multi-round conversation.

Transition from chatbot to live agent assistance with seamless escalation

Rulai offers the flexibility to seamlessly transfer the session to a live agent to either complete or validate compliance-specific transactions with persistence and context.


Turn hours of customer wait time into a smooth, 60-second interaction.

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“Chatbots and virtual assistants are gaining tremendous interest in the market. The ability to chat through text, or even talk using voice, with applications, services and brands is fueling a wave of innovation.”

Gartner Gartner predicts that by 2022, 20% of all customer service interactions will be completely handled by AI, an increase of 400% from 2018.

 Benefits of Rulai VCAs or Chatbots

Why Chatbots? A Guide to Enterprise AI Chatbots

A guide to enterprise chatbots