“We have reduced our Zendesk ticket volume by 69%, and our bot resolution rate is over 80%.”
VP of a top ride-hailing company Rulai customer
Seamless, omnichannel integration makes the chatbots even more intelligent and powerful, as they are able to leverage data from other systems that hold user data. Integrations with pre-built APIs include:
Domain experts can build and control AI chatbots without coding or AI expertise using Rulai’s patent-pending, drag-and-drop design console.
Rulai’s AI chatbots support complex use cases (e.g., customer service, employee service, troubleshooting, sales, marketing tasks) that require flexible, non-linear, multi-round conversation.
Rulai offers the flexibility to seamlessly transfer the session to a live agent to either complete or validate compliance-specific transactions with persistence and context.
“Chatbots and virtual assistants are gaining tremendous interest in the market. The ability to chat through text, or even talk using voice, with applications, services and brands is fueling a wave of innovation.”
Gartner Gartner predicts that by 2022, 20% of all customer service interactions will be completely handled by AI, an increase of 400% from 2018.