What makes Rulai the ultimate AI chatbot for CX?
Rulai’s multi-round conversational AI system leverages your internal data and is totally under your CX team’s control.
Personalize Chat with Your Data
Use information from internal sources to build your initial chatbot model — FAQs, emails, chat transcripts, tickets, CRM data, etc.
Quickly Deploy and Iterate Responses
Use Rulai’s Design Console’s drag-and-drop interface to create, manage and change unique conversational responses without coding.
Optimize Customer Experience with AI
Train deep learning and machine learning models, with customer data, to ensure that virtual agents answer customers’ inquiries cost-effectively, quickly and consistently.
We Provide Pre-trained Language Models and Best Practices
- Pre-built intents and training data
- Workflows specifically tailored to your domain and vertical
- Smart recommendations based on real conversation data
A Solution Tailored to Solve Your Challenges
Optimizing sales, operations and service for your business with the cutting edge AI technologies.
Streamline customer support
Deflect repetitive calls and live chat requests, as well as significantly reduce email volume.
Achieve first contact resolution
Empower customers to accomplish more through self-service.
Increase sales conversions
Purchasing guidance can be automated to increase self-service sales conversions.
See how our point-&-click user interface works
Type-in conversational responses for every situation. Configure responses with point-and-click functionality. Then, test and deploy all on your own.
BENEFITS
Customers
- Intelligent, accurate, human-like self-service option
- Fast, accurate, always available answers, task completion
- Seamless, contextual escalation to live support when desired
- Greater self-service resolution as smart agents adaptively learn
Business
- Engage more customers with fewer resources
- Efficiently handle explosive messaging and chat growth
- Optimize Maximize highly skilled/high cost live agent spend
- Increase brand loyalty, sales CSAT with better CX
Who We Are
Rulai was founded on a simple, powerful idea – a low-code conversational platform that enables domain experts to take control with limited IT resource.
It is shaping the next wave of customer experience (CX) with an award-winning research team comprised of global leading experts in the field of machine learning and artificial intelligence. The company’s Interaction Design Console, a no code chatbot development tool for business users, is making groundbreaking contributions to AI development across natural language processing, deep learning, and personalized recommendation systems.