Rulai: Leader in Chatbot Platforms in G2 Fall 2020 Grid Report
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Advanced Omni-Channel Conversational AI platform
Designed to accelerate time-to-value
Rulai's next-gen Conversational AI platform solves the 3 most important friction points of any Virtual Assistant deployment.
Automate all conversations, no matter how simple or complex
“Our support bot is handling more than 70% of support requests without human intervention."
Director of CRM, DHgate
Deliver a consistently great customer experience across the entire journey
"Our passenger support bot has an 82% CSAT rating, higher than human support."
VP customer experience operations
Top ride-hailing company
Deploy and improve bots quickly and cost-effectively
“We were able to get our SAP order status chatbot deployed in just three weeks with Rulai’s help.”
GM Digital, Sanofi
Forbes AI 50 List
Rulai recognized as one of the most promising AI companies in the US.
Market Guide for Conversational Platforms
Rulai named a Representative Vendor in the July 2019 Gartner Market Guide for Conversational Platforms
Gartner subscribers can
read the report
Gartner “Market Guide for Conversational Platforms,” Magnus Revang, et al, 30 July 2019
Rulai named a Cool Vendor
in the July 2018 Cool Vendors in AI for Conversational Platforms
Gartner “Cool Vendors in AI for Conversational Platforms,” Van Baker, et al, 24 July 2018
The GARTNER COOL VENDOR badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Rulai named Leader in Chatbot Platform category
in G2 Fall 2020 Grid Report, based on responses from real, verified users
Leading companies in various industries use Rulai to build robust Virtual Assistants that deliver a great experience:
“Whisper agents” listen in to conversations and assist human agents with knowledge and next best actions.
Virtual Assistants also increase overall contact center productivity by automating IT help desk support, agent hiring, onboarding, and training, as well as help with shift management and scheduling.
Banking Virtual Assistants create deeper and broader customer engagements by increasing account self-service capabilities across channels.
They simplify customer on-boarding, and provide personalized guidance and advice throughout the customer lifecycle.
Conversational Insurance Agents take the friction out of the process by simplifying underwriting, increasing self-service policy management, as well as un-complicating claim filing and payouts.
Virtual Agents also assist brokers and agents with mundane tasks such as form filling.
Virtual shopping assistants can create a more personalized shopping experience across all channels.
They assist customers through the entire shopping and post-purchase experience, handling order-related tasks as well as product support issues.
Virtual Assistants create personalized engagements with patients at scale.
They can also un-complicate interactions with other stakeholders like physicians or insurers, and help shield employees from legacy IT systems.
How we do it
Rulai’s AI-infused SAFE solution approach makes creating powerful virtual assistants effortless and fast.
Learn more about the SAFE method directly from Yi Zhang, our founder:Watch the video
Rulai’s virtual assistants are incredibly smart. They can hold a conversation longer than anyone else, without getting confused. Rulai’s level 3 AI dialog manager can construct a multi-round conversation in real-time without writing a single line of code. It is the only platform capable of automating more than 70% of all customer service interactions.
They are fast learners. Rulai has automated most of the critical bot implementation steps, including identifying use cases, generating training data, acquiring knowledge, automating workflows, and identifying gaps and issues. Combined with our no-code design studio, companies can launch bots and improve them in a fraction of the time required by others.
Finally, they have enormous potential. Rulai-powered bots integrate seamlessly with voice or text-based customer touch points, contact center providers, agent desktops, backend fulfillment systems, and even with other bots, providing a consistent experience across the customer journey.
Intro to Rulai
Rulai’s Conversational Computing Platform helps companies build advanced Virtual AssistantsLearn More
Expert’s Guide to Conversational AI
Understand the 5 levels of AI and how they link to Virtual Assistant ability and performance.Learn More
2020 chatbot predictions
Read Rulai’s predictions of what will move the chatbot category in 2020.Learn More
Contact Center Automation
Learn about the use cases of virtual assistants in a contact center context.Learn More