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Forbes names Rulai top AI company in the US.
New Research: Rulai Launches Virtual Assistant Ability Model.
Rulai 2020 chatbot predictions.
Gartner: Rulai featured in Market Guide for Conversational Platforms.
Forrester: Rulai featured New Tech: Conversational AI for Customer Service.
Is your AI assistant delivering a great customer experience?
According to Forrester, only 22% of consumers have a positive expectation of chatbots.
Rulai consistently delivers 80+% satisfaction for customers and employees by fully automating both simple and complex engagements in a fraction of the time and cost.
Rulai’s next-gen Conversational AI platform solves the 3 most important friction points of any Virtual Assistant deployment.
Automate all conversations, no matter how simple or complex
“Our support bot is handling more than 70% of support requests without human intervention."
Director of CRM, DHgate
Deliver a consistently great customer experience across the entire journey
"Our passenger support bot has an 82% CSAT rating, higher than human suppor"
VP customer experience operations
Top ride-hailing company
Deploy and improve bots quickly and cost-effectively
“We were able to get our SAP order status chatbot deployed in just three weeks with Rulai’s help”
GM Digital, Sanofi
Leading influencers and analysts agree
Forbes AI 50 List
Rulai recognized as one of the most promising AI companies in the US.
Forrester New Wave: Conversational Computing Platforms
Rulai named as one of the seven providers in the category that matter most.
Forrester New Tech: Conversational AI for Customer Service
Rulai named a representative vendor in Forrester New Tech report.
Market Guide for Conversational Platforms
Rulai named a representative vendor in Gartner Market Guide
Cool Vendors in AI for Conversational Platforms
“Rulai uses customer data to train its deep learning models, delivering domain-specific expertise in the chatbots that are deployed. The platform offers strong dialogue management capabilities and allows business users to define dialogue workflows that can be deployed via drag-and-drop techniques, with no coding required.”
Leading companies in various industries use Rulai to build robust Virtual Assistants that deliver a great experience:
“Whisper agents” listen in to conversations and assist human agents with knowledge and next best actions.
Virtual Assistants also increase overall contact center productivity by automating IT help desk support, agent hiring, onboarding, and training, as well as help with shift management and scheduling.
Banking Virtual Assistants create deeper and broader customer engagements by increasing account self-service capabilities across channels.
They simplify customer on-boarding, and provide personalized guidance and advice throughout the customer lifecycle.
Conversational Insurance Agents take the friction out of the process by simplifying underwriting, increasing self-service policy management, as well as un-complicating claim filing and payouts.
Virtual Agents also assist brokers and agentswith mundane tasks such as form filling.
Virtual shopping assistants can create a more personalized shopping experience across all channels.
They assist customers through the entire shopping and post-purchase experience, handling order-related tasks as well as product support issues.
Virtual Assistants create personalized engagements with patients at scale.
They can also un-complicate interactions with other stakeholders like physicians or insurers, and help shield employees from legacy IT systems.
How we do it
Rulai’s AI-infused SAFE solution approach makes creating powerful virtual assistants effortless and fast.
Rulai’s virtual assistants are incredibly smart. They can hold a conversation longer than anyone else, without getting confused. Rulai’s level 3 AI dialog manager can construct a multi-round conversation in real-time without writing a single line of code. It is the only platform capable of automating more than 70% of all customer service interactions.
They are fast learners. Rulai has automated most of the critical bot implementation steps, including identifying use cases, generating training data, acquiring knowledge, automating workflows, and identifying gaps and issues. Combined with our no-code design studio, companies can launch bots and improve them in a fraction of the time required by others.
Finally, they have enormous potential. Rulai-powered bots integrate seamlessly with voice or text-based customer touch points, contact center providers, agent desktops, backend fulfillment systems, and even with other bots, providing a consistent experience across the customer journey.
Intro to Rulai
Rulai’s Conversational Computing Platform helps companies build advanced Virtual AssistantsLearn More
Expert’s Guide to Conversational AI
Understand the 5 levels of AI and how they link to Virtual Assistant ability and performance.Learn More
2020 chatbot predictions
Read Rulai’s predictions of what will move the chatbot category in 2020.Learn More
Contact Center Automation
Learn about the use cases of virtual assistants in a contact center context.Learn More