Rulai for Insurance

We uncomplicate the conversation about insurance

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The Road to Conversational Insurance

Simpler underwriting

Issue instant quotes and handle follow-on instant-issue policy conversations through a virtual assistant, designed to respect users’ social norms and carriers’ branding.

Uncomplicated claim filing and payout

Let a virtual assistant handle claims with predictable characteristics, from registration to payout. For complex claims, deploy ‘whisper’ agents who guide complex-claim adjusters in their customer interactions.

Increased employee productivity and satisfaction

Use virtual assistants for “form filling” tasks and submit to integrated back-ends or RPAs for verification, hereby saving brokers’ and employees’ valuable time with notably high satisfaction from policyholders.

Efficient self-serve insurance policy management

Use virtual assistants as personalized shopping guides and robo-advisors to educate customers about available policy options across any support channel, any time. Provide precise recommendations and perform next best action.

Proactive loss prevention

Through integration with IOT services, send loss-prevention alerts and notifications via natural language conversation. The virtual assistant can explain preventative actions or take action him/herself, with the consent of the policy holder.

Pre-trained Intents for Insurance

Here are some selected examples of use cases that our language models can handle out-of-the-box:

Get insurance quote
Request personal data
Make changes to plan/contract/account/order
Learn about product specs/service details
File claim
Request policy details

Key Features of Rulai’s Conversational Computing Platform


No more dumb bots.

Don’t make your human users suffer through a bot’s decision tree. Rulai’s platform provides advanced AI-based NLU and dialog management that can support mixed initiatives, context switching, multiple intents, and can construct a dialog in real-time wherever the user wants to take it. It’s time to stop bot confusion.
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Domain expert in control.

To greatly improve the customer experience, virtual assistants ought to be designed by people who deeply understand the use cases and turn them into great experiences with limited or no coding. Our design studio makes it extremely easy to build powerful AI virtual assistants.
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Launch and iterate quickly.

A child learns by doing. So does a bot. No successful bot is born brilliant; they evolve to become brilliant through fast iteration. Our platform makes it easy to identify missing intents, build out new flows, and iterate the bot to deliver on business KPIs, while providing seamless escalation and exception handling during the learning phase.
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Cognitive automation.

The most powerful bots do much more than handle FAQs; they get stuff done by automating workflows. That’s why Rulai’s platform uses a sophisticated action engine to interface with corporate systems like Salesforce, SAP, Oracle, etc. and automate complex tasks.


Built for Enterprise scale.

No IT team wants to deal with single-purpose bots proliferating across an organization. That’s why Rulai built a platform that can scale across use cases, while giving IT control over data, security, privacy, scalability, and overall platform governance.