Put Conversational AI to work in the new COVID-19 world with virtual assistants and bots that can de-stress contact centers, uplevel your customer experience, and help your employees adjust to a new work environment.
11 bot solutions that can make a difference today.
Customer Experience Solutions
Take control of your customer support operations with the help of AI
Triage incoming calls, resolve as many as possible upfront, deflect to another channel, provide call back, or escalate to a human agent if all else fails.
24/7 self-service, answers to most common and urgent questions. Can be launched in hours with Rulai’s customizable chat widget and knowledge accelerator. Includes COVID-related questions with Rulai’s COVID-19 template with FAQs and symptom checker.
|Banking||Insurance||Retail||Life Sciences & Health||Travel||Public Sector|
|Are you waiving any fees?||Is my travel cancellation covered?||What are your opening hours?||Are you restricting visitors?||Can I get a refund?||When will schools reopen?|
|When can I visit the branch near me?||Can I get a refund on my car insurance?||Is it safe to come into the store?||How are you protecting patients?||What’s the status of my trip?||Can I go to the beach?|
|Can I defer a loan payment?||Is COVID-19 testing covered?||What’s the status of my order?||Can I get tested for COVID-19?||Will I be quarantined after my flight?||My husband has tested positive. What do I do?|
Signed-in customers get a personalized experience with Rulai’s concierge bot. Integrated with your CRM, it can kick off workflows that deal with post-sales support issues, or help guide customers to products or services that fit their needs.
|Banking||Insurance||Retail||Life Sciences & Health||Travel||Public Sector|
|I’d like to increase my credit limit.||I’d like to change my policy to include COVID expenses.||Please cancel my order.||I’d like to schedule a doctor appointment.||I’d like to cancel my trip.||I’d like to apply for unemployment benefits.|
|I want to increase my mortgage.||I’d like to submit a claim for my hospital visit.||I want to change delivery address from office to home.||I feel sick. What do I do?||I’d like to rebook my hotel.||I’d like to change my DMV appointment.|
|I’d like to defer a payment.||I’d like to get a life insurance quote.||I’d like to return an item.||Please sign me up for a clinical trial.||I’d like to request an upgrade.||I’d like to apply to become a contact tracer.|
Employee Experience Solutions
Ensure your employees feel safe and cared for with the help of AI
Help employees navigate process and policy changes related to COVID-19 without overwhelming your HR helpdesk. Provide helpful information on how to avoid becoming sick, based on information from trusted sources, with an easy built-in reporting tool that automatically kicks off the right internal workflow or escalation.
Companies will need to deploy contact tracing to quickly identify infection outbreaks within the company and stop the virus in its tracks. A bot can help train contact tracing agents, as well as monitor their work and guide them with the right standard operating procedures, the right answers to employee’s questions, and the recommended next best actions.
Employees working from home need help setting up the right IT infrastructure, including VPNs, video conferencing capabilities, etc. An IT Helpdesk bot can guide an employee throughout the set up process and provide ongoing assistance with common requests like password reset, etc. The bot will escalate to an IT Helpdesk agent when necessary.
Agent Experience Solutions
Guide your agents through the changes with the help of AI
Leverage AI to simulate customer interactions and accelerate learning of new procedures. A virtual tutor reduces the number of trainers required, allows for training of more complex inquiries, and improves associate confidence. Virtual tutors will accelerate training by as much as 50% and improve the quality of service.
Associates working from home don’t have the same support structure as before while having to learn a lot of new procedures. Pair them up with a virtual assistant who will guide them in real-time. The bot navigates backend systems for the most relevant answers or recommended next actions, greatly improving consistency of answers and reducing average handle time and escalations.
Citizen Experience Solutions
Give contact tracers the tools they need with the help of AI
Rulai’s symptom checker is an easy to use, digital tool to help citizens get important information about COVID-19, assess their health symptoms for COVID-19 risk, and guide to the most appropriate help channels. It can be designed to escalate to a human helper or contact tracer if certain conditions are met.
Use virtual tutors to train a contact tracer on the most common use cases, as well as test their knowledge. The bot can handle role playing, test administration, as well as score reporting and feedback. Virtual tutors can speed up learning and on-boarding by as much as 50%, while increasing the overall quality of service.
Use virtual assistants to monitor every conversation between a citizen and a contact tracer, and guide the contact tracer in real-time with knowledge, standard operating procedures, next best actions, as well as after call work. Agent assist bots can increase productivity by 20% and improve the overall quality and consistency of the service provided.
Our professional services teams and our partners are leaning in to quickly help you respond to the COVID-19 crisis.
Rulai’s AI-infused SAFE solution approach makes creating powerful virtual assistants effortless and fast.
Rulai’s virtual assistants are incredibly smart. They can hold a conversation longer than anyone else, without getting confused. Rulai’s level 3 AI dialog manager can construct a multi-round conversation in real-time without writing a single line of code. It is the only platform capable of automating more than 70% of all customer service interactions.
They are fast learners. Rulai has automated most of the critical bot implementation steps, including identifying use cases, generating training data, acquiring knowledge, automating workflows, and identifying gaps and issues. Combined with our no-code design studio, companies can launch bots and improve them in a fraction of the time required by others.
Finally, they have enormous potential. Rulai-powered bots integrate seamlessly with voice or text-based customer touch points, contact center providers, agent desktops, backend fulfillment systems, and even with other bots, providing a consistent experience across the customer journey.
This expert’s guide details five levels of automation to establish a standard measure for the ability and intelligence of virtual assistants. It assesses not the product, but the underlying technology to provide a system for objectively classifying virtual assistants. Download
Watch this conversation with Henry Truong, former CTO of TTEC, on the five actions banks can take immediately to mitigate the current crisis. It includes practical tips dealing with agent health and security, agent training procedures, call triaging, channel shift strategies as well as data task force governance. Watch
Each conversational AI projects has technical, timing, and economic risks, largely due to the high expectations of virtual assistants. Traditional approaches to software development need to be adapted to alleviate the risk. Watch Prof. Yi Zhang discuss the S.A.F.E. methodology for developing successful AI-based virtual assistants. Watch
COVID-19 will have a lasting impact on how people live their lives and how companies conduct their business. We analyze the big trends that are emerging and how banks can prepare for the ‘new normal’. One thing is clear. Digital Transformation and Automation will accelerate and banks who ‘prioritize agility over predictability’, and emphasize ‘bold learning at scale’ will grow faster than those who don’t. Learn more