COVID-19 will have a lasting impact on how people live their lives and how companies conduct their business. We analyze the big trends that are emerging and how banks can prepare for the ‘new normal’. One thing is clear. Digital Transformation and Automation will accelerate and banks who ‘prioritize agility over predictability’, and emphasize ‘bold learning at scale’ will grow faster than those who don’t.
Abstract from Mastercard Virtual Digital Safari presentation
by Marc Vanlerberghe, CEO Rulai on May 7, 2020.
COVID-19: Get ready for the ‘New Normal’ with Rulai
Learn more about the typical conversational banking use cases and benefits, how much automation makes sense, how to prioritize virtual assistant projects, and what to look for when selecting a Conversational AI vendor. Download
Watch this conversation with Henry Truong, former CTO of TTEC, on the five actions banks can take immediately to mitigate the current crisis. It includes practical tips dealing with agent health and security, agent training procedures, call triaging, channel shift strategies as well as data task force governance. Watch
This expert’s guide details five levels of automation to establish a standard measure for the ability and intelligence of virtual assistants. It assesses not the product, but the underlying technology to provide a system for objectively classifying virtual assistants. Download
Each conversational AI projects has technical, timing, and economic risks, largely due to the high expectations of virtual assistants. Traditional approaches to software development need to be adapted to alleviate the risk. Watch Prof. Yi Zhang discuss the S.A.F.E. methodology for developing successful AI-based virtual assistants. Watch
