In order to deliver a good customer experience, it has become vital for companies across all industries to embrace automation. Virtual assistants can strengthen a user’s relationship with a brand by putting quick, effective service at the customer’s fingertips.
But what exactly are virtual assistants, and what can they do to address a bank’s specific customer service and employee needs? The business case for banking bots explains virtual assistant basics and lists the many use cases where a virtual assistant can streamline routine customer and employee tasks.
You’ll learn about the benefits of virtual assistants to your organization, and how they can be utilized in tandem with human agents. We also provide a self-assessment so you can determine where virtual assistants are most needed.