Rulai is an Omni-Channel Enterprise Conversational Computing Platform provider. Rooted in academia, the founding team has a combined 200 years experience in AI research, published over 400 research papers and filed over 80 patents in AI. Its SaaS platform enables companies to build automated virtual assistants (VAs) for customer service, marketing, sales, logistics, and HR use cases and has been deployed across a wide variety of industries.
Rulai-powered VAs help companies automate many human-centered processes to create a fast and frictionless experience for employees and customers. Its self-serve platform allows business users to create and evolve bots with minimal use of precious IT resources. Rulai was recently recognized by Forbes, Gartner, Forrester, and Bloomberg.
Rulai’s team combines industry veterans, researchers and engineers who each have a depth of experience not typically seen in an early stage company. The team brings to the table backgrounds in artificial intelligence, machine learning, natural language processing, recommendation systems and customer service and engagement strategies.
Gary is a world authority on contact center, unified communications and payment processing and security solutions. With a proven track record for delivering outstanding leadership and stakeholder value, Gary has been recognized by the contact center industry with a Lifetime Achievement Award. Before joining Rulai, Gary was the CEO at Sycurio and led it to record recurring revenue growth, resulting in a highly successful exit in 2021. Before Sycurio, Gary was senior vice president and general manager of Engagement Solutions at Avaya, where he helped take the company public and produce over $1.2B annual revenue. Before this, he served as both CEO and CTO for Aspect Communications. Prior to Aspect, Gary founded and served as CEO for Prospect Software, which was acquired by Aspect Communications. Gary is also regarded as a pioneer of contact center technologies such as automatic call distribution (ACD), computer-telephony integration (CTI), workforce optimization (WFO), voice-based virtual agents and the integration of contact centers and enterprises through unified communications.
Dr. Zhang is a co-founder of Rulai. She is a full Professor at University of California, Santa Cruz. She has more than 20 years of experience in AI. She has been a technical adviser for several startups and consultants for companies (HP, Toyota, Alibaba etc.) in industries including AI, security, healthcare, financial, e-commerce and automotive. She has received the U.S. National Science Foundation Faculty Career Award, Best Paper Awards from ACM SIGIR, and research awards/grants from companies, including Google, Microsoft, Ebay, Yahoo, NEC, Nokia and IBM. She has served as program chair, area chair and PC member for top international conferences. Dr. Zhang received her Ph.D. from School of Computer Science at Carnegie Mellon University.
