A top eyewear retailer set out to increase bot-assisted sales and improve automation. Rulai helped accelerate sales, enrich the customer experience, and reduce the overall call volume.
✓ 100% increase in assisted sales
✓ 23% increase in deflections
✓ 200+ FAQs in-bot at launch
A revenue delivery platform wanted to automate subscription cancellation and refund requests while increasing deflection and engagement. The company saved 72% on support costs with Rulai.
✓ 500+ hours of backlog resolved
✓ 75% deflection of customer tickets
✓ 93% CSAT rating
A multination tire manufacturing company wanted to deliver best-in-class CX, multi-round conversations, and omnichannel support while deflecting live chat volume. Rulai delivered.
✓ 78% CSAT rating and increasing
✓ 50% of chat contacts deflected
✓ 3x faster resolutions than live agents
“We have reduced our Zendesk ticket volume by 69% and our bot resolution rate is over 80%.”
VP of a top ride-hailing company [Rulai customer]
Omnichannel integration makes Rulai virtual agents even more powerful as they leverage content from all user data sources. Integrations with pre-built APIs include a Conversational UI and a Dialog API to develop your own custom UI.
You shouldn’t have to be a technical wizard to build a virtual agent. Domain experts can build and control AI assistants without coding or AI expertise using Rulai’s drag-and-drop design console.
Rulai’s AI chatbots support complex use cases (customer service, employee service, troubleshooting, sales, marketing tasks) that require flexible, non-linear, multi-round conversation.
Rulai offers the flexibility to seamlessly transfer the session to a live agent to either complete or validate compliance-specific transactions with persistence and context.
“Chatbots and virtual assistants are gaining tremendous interest in the market. The ability to chat through text, or even talk using voice, with applications, services and brands is fueling a wave of innovation.”
Gartner Gartner predicts that by 2022, 20% of all customer service interactions will be completely handled by AI, an increase of 400% from 2018.
