PRODUCT | OVERVIEW
Rulai is an enterprise-grade conversational AI agents platform designed to build, govern, and scale intelligent customer and employee interactions across all channels. At its foundation, Rulai combines omnichannel messaging connectors, advanced natural language understanding, and a highly differentiated dialog and agent orchestration engine that reliably manages complex, multi-turn conversations commonly found in real-world customer journeys.
Built for enterprise transformation, Rulai enables rapid design and deployment of controllable AI agents through vibe coding and a visual, low-code/no-code studio. Business and technical teams can use rulai vibe coding technologies to generate controllable agentic workflows, configure workflows, govern agent behavior, and integrate securely with core backend systems and interoperable AI agents via APIs or Model Context Protocol (MCP). This reusable agent architecture accelerates time to value while supporting complex, multi-vendor enterprise environments.
Rulai further differentiates with a unified omnichannel engagement center and an AI knowledge system that grounds agents in enterprise data, policies, and business processes. This grounded AI approach delivers consistent, predictable outcomes, minimizes hallucinations, and supports risk, compliance, and governance requirements—making it suitable for regulated industries such as financial services, healthcare, and the public sector.
A single Rulai AI agent can seamlessly operate across voice, web chat, email, mobile apps, SMS, and social messaging, enabling truly consistent omnichannel experiences. AI agents collaborate seamlessly with human agents through live handoff and real-time augmentation, enhancing productivity while preserving high-value human interactions.
Rulai deploys flexibly in the cloud or on-premises to meet security and data residency needs and includes native analytics for monitoring performance, user feedback, and conversation quality. The platform embeds effortlessly into existing websites via Rulai’s native conversational UI with a lightweight code snippet or integrates directly into applications, messaging platforms, and call systems through robust APIs—allowing enterprises to launch, scale, and continuously improve conversational AI with minimal operational overhead.
Complex use cases in Service Management across IT, customers and IT, as well as sales interactions require flexible non-linear, multi-round conversations to deflect to a Virtual Assistant. Rulai’s MITIS™ (Mixed Initiatives and Tasks for Intelligent Services) technologies make it possible out-of-the-box.
Enterprises can utilize their existing knowledge such as manuals, websites, databases, and business processes to rapidly and accurately deploy Virtual Assistants on tailored use-cases thanks to Rulai’s AI Knowledge Module.
Often, companies’ knowledge is fragmented inside their organization. There may not even be consumable data for emerging business areas. Rulai’s AI enables cold-starts and improvements-as-we-go with an Ensemble Approach with unsupervised learning, transfer learning, active learning and deep learning technologies as well as proprietary data.
Rulai’s omni-channel engagement center, complemented by its domain and use-case specialized toolkits for optimal voice recognition and understanding, empower personalized customer journeys across channels.
Rulai embraces and enforces strict security standards to ensure enterprise-class information security compliance, including:
