VA Configuration & Deployment

Key Features

Drag-and-drop task workflow editor to quickly design conversations at scale
Fast and flexible redesigns
In-console JavaScript engine to write code at any point in the conversation workflow
Ready-to-deploy Conversational UI with third-party APIs integration
A/B testing configurations
Tools to test VA performance at scale – saved cases to run regression tests
Manipulate and display personalized content conditional to data point values
Adaptive learning system
Issues & improvements’ detection using AI-powered clustering
Version control and rollbacks
Identity & Access Management
Leverage common NLU entities or define custom entities for conversation flow design

Drag-and-drop Design Console

Flexible JavaScript Cloud Engine

Using the JavaScript Cloud Engine, specialized functionality and business logic can be integrated into Virtual Agents to call outside APIs. Users also can define complex action rules and modules consuming all the conversation’ context information (e.g., collected information from users for execution). This extensibility allows for dynamic queries to support highly-sophisticated tasks.

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