Rulai: Leader in Chatbot Platforms in G2 Fall 2020 Grid Report

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Advanced Omni-Channel Conversational AI platform

Designed to accelerate time-to-value

Rulai's next-gen Conversational AI platform solves the 3 most important friction points of any Virtual Assistant deployment.

Automate all conversations, no matter how simple or complex

“Our support bot is handling more than 70% of support requests without human intervention."

Director of CRM, DHgate

Deliver a consistently great experience across the entire customer journey

"Our passenger support bot has an 82% CSAT rating, higher than human support."

VP customer experience operations
Top ride-hailing company

Deploy and improve bots quickly and cost-effectively

“We were able to get our SAP order status chatbot deployed in just three weeks with Rulai’s help.”

Marcelo Nadruz
GM Digital, Sanofi

Industry recognition





Forbes AI 50 List

Rulai recognized as one of the most promising AI companies in the US.

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Forrester New Wave: Conversational Computing Platforms

Rulai named as one of the seven providers in the category that matter most.

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Forrester New Tech: Conversational AI for Customer Service

Rulai named a representative vendor in Forrester New Tech report.

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Market Guide for Conversational Platforms

Rulai named a Representative Vendor in the July 2019 Gartner Market Guide for Conversational Platforms

Gartner subscribers can
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Gartner “Market Guide for Conversational Platforms,” Magnus Revang, et al, 30 July 2019

Rulai named a Cool Vendor

in the July 2018 Cool Vendors in AI for Conversational Platforms

Gartner “Cool Vendors in AI for Conversational Platforms,” Van Baker, et al, 24 July 2018

The GARTNER COOL VENDOR badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Rulai named Leader in Chatbot Platform category

in G2 Fall 2020 Grid Report, based on responses from real, verified users

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Leading companies in various industries use Rulai to build robust Virtual Assistants that deliver a great experience:

Contact Centers




Life Sciences

“Whisper agents” listen in on conversations to provide human agents with relevant information and next best actions.

Virtual Assistants also increase productivity by automating IT help desk support, agent hiring, onboarding, training, shift management, and scheduling.

Virtual Assistants create deeper and broader customer engagements by increasing account self-service capabilities across channels.

They simplify customer on-boarding, and provide personalized guidance and advice throughout the customer lifecycle.

Conversational Insurance Agents take the friction out of the process by simplifying underwriting, increasing self-service policy management, as well as un-complicating claim filing and payouts.

Virtual Agents also assist brokers and agents with mundane tasks such as form filling.

Virtual shopping assistants can create a more personalized shopping experience across all channels.

They assist customers through the entire shopping and post-purchase experience, handling order-related tasks as well as product support issues.

Virtual Assistants create personalized engagements with patients at scale.

They can also un-complicate interactions with other stakeholders like physicians or insurers, and help shield employees from legacy IT systems.

How we do it

Rulai’s AI-infused SAFE solution makes creating powerful virtual assistants fast and effortless.

Learn more about the SAFE method directly from Yi Zhang, our founder:

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Rulai’s virtual assistants are incredibly smart. They can hold a conversation longer than anyone else, without getting confused. Rulai’s level 3 AI dialog manager can construct a multi-round conversation in real-time without writing a single line of code. It is the only platform capable of automating more than 70% of all customer service interactions.


Action Oriented

They are designed to take action. Rulai’s virtual assistants come with an RPA engine built-in to automate workflows and create conversational dialogues with ease. With 100s of built-in integrations and a powerful Javascript engine, connecting to enterprise systems or 3rd party RPA platforms is a breeze.



They are fast learners. Rulai has automated most of the critical bot implementation steps, including identifying use cases, generating training data, acquiring knowledge, automating workflows, and identifying gaps and issues. Combined with our no-code design studio, companies can launch bots and improve them in a fraction of the time required by others.



Finally, they have enormous potential. Rulai-powered bots integrate seamlessly with voice or text-based customer touch points, contact center providers, agent desktops, backend fulfillment systems, and even with other bots, providing a consistent experience across the customer journey.

Learn how Rulai can work for your business

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