The Future of Exceptional CX: Rulai’s Interview with CRMXchange at ICMI Conference

A few weeks ago, Rulai attended the 2017 ICMI Contact Center Expo in Orlando, FL, focused on the theme of “Delivering Exceptional Customer Experiences (CX) in a Complex and Changing World.”

In between training and networking opportuities, I got the opportunity to sit down with CRMXchange to discuss the future of CX in the enterprise. Our conversation covered a range of topics, including:

  • How truly sophisticated chatbots/intelligent virtual assistants tangibly improve customer satisfaction ratings
  • What defines next generation self-service chatbots from previous AI solutions
  • What differentiates Rulai’s virtual assistant from the numerous chatbot and AI solutions in the marketplace

You can click the image on the right to see the Rulai section of the interview by CRMXchange.

If you want to know more about Rulai’s Chatbots – you can watch our video here or click the image below for our eBook.