Blog|Category of|Customer Experience

2019 Chatbot Predictions

There is a lot of excitement around the category of Conversational Computing, which is the ability […]

Delivering an Effortless Chatbot Customer Experience

In their report, The State of Customer Service 2017, Incite Group found that delivering an effortless […]

The 3 Different Generations of Chatbot Technology

There are 3 different generations of chatbot technology found in contact centers, websites, or in an […]

Alert – Chatbots are not living up to promises

Chatbots are not living up to the promises that many people are expecting. And there’s five […]

Rulai adds domain expertise in CX and Contact Centers

Rulai, Inc. the only provider of a 3rd Generation chatbot solution that gives customer experience designers a simple […]

The Secret to Creating AI Chatbots That Solve Real Business Problems

As AI chatbots continue to grow in popularity, there’s a lot of hype about their expansion […]

Technology is Automating White-Collar Jobs – Rulai’s AI Chatbot Made CB Insights’ Top 40 List

Recently, CB Insights published its State of Automation Report. We’re proud to announce that Rulai was […]

Can Artificial Intelligence Improve Customer Service? 3 Metrics to Watch

Thanks to technology, customer service is a highly measurable activity that generates an incredible amount of […]

Why You Need an AI Chatbot That Can ‘Talk’ to Your Customers

From live customer service agents to chatbots Over the past few years, advances in voice processing […]

The Future of Exceptional CX: Rulai’s Interview with CRMXchange at ICMI Conference

A few weeks ago, Rulai attended the 2017 ICMI Contact Center Expo in Orlando, FL, focused […]