From live customer service agents to chatbots

Over the past few years, advances in voice processing and machine learning have made it easier for software to understand conversational language. As a result, conversational interface (“CUI”) technology is becoming ever more commonplace—just look at the rise of consumer-focused chatbots like Facebook’s Messenger, Apple’s Siri, and Amazon’s Echo.

The latest advancements are so compelling that according to Forrester Research 37% of CIOs are planning to launch chatbots powered with CUI in 2017. In fact, this statistic points to a much larger trend—companies everywhere are looking for new ways to have interactive, digital conversations with their customers.

This is one reason the recent Bloomberg report highlighted AI Chat as one of the technologies to watch – and Rulai one of the companies.

 

 

AI chatbots are poised to take over CX in B-to-B and B-to-C

Today, the enterprise has barely skimmed the surface of CUI’s potential when it comes to increasing productivity and efficiency, especially in the B-to-B and B-to-C customer experience (CX) space.

(In case you’re wondering how to evaluate potential vendors and technologies, we did a summary of the top 5 questions that we get asked and that you might be thinking of.)

To summarize the things we’ve been learning in our conversations with CX leaders in top firms, we’ve put together an ebook entitled Do You Need a Virtual Assistant With a Conversational UI?  

In it, we share everything you need to know about CUI chatbots, as well as how your organization can take advantage of this exciting new AI in the years ahead.  Click the image below to download.  Give a read, and let us know what you think in the comments below.