Monthly Archives: December 2017
Delivering an Effortless Chatbot Customer Experience
Written on December 19, 2017 at 9:16 am
Categories: Chatbots, Contact Center, Customer Experience
Tags: Chatbot Technology, Chatbot Use Cases
In their report, The State of Customer Service 2017, Incite Group found that delivering an effortless […]
The 3 Different Generations of Chatbot Technology
Written on December 12, 2017 at 12:46 pm
Categories: Artificial Intelligence, Chatbots, Contact Center, Customer Experience
Tags: AI 101, Chatbot Solutions, Chatbot Technology
There are 3 different generations of chatbot technology found in contact centers, websites, or in an […]