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Blog|Category of|Customer Experience

May 18, 2017
Artificial Intelligence, Customer Experience | , ,

[Video] What’s Included in the Enterprise’s Ultimate CX Chatbot?

The interplay of AI with the specific domain expertise of humans is a critical component of […]
April 19, 2017
Artificial Intelligence, Customer Experience | ,

Should Your CX Roadmap Include a Facebook M Chatbot?

There was a lot of buzz last week when Facebook rolled out suggestions from M–its AI-powered […]
April 4, 2017
Artificial Intelligence, Customer Experience | ,

3rd Gen Virtual Assistants Enable Interactive Customer Conversations

For the past 30+ years, software has been built using graphic user interfaces (GUI), which enable […]
February 21, 2017
Artificial Intelligence, Customer Experience |

Can AI Chatbots Really Improve Your Customer Satisfaction Ratings?

Get Real, Improve Customer Service with Bots? It’s common for customers to complain about automated help. […]
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