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Blog|Category of|Artificial Intelligence

May 18, 2017
Artificial Intelligence, Customer Experience | , ,

[Video] What’s Included in the Enterprise’s Ultimate CX Chatbot?

The interplay of AI with the specific domain expertise of humans is a critical component of […]
April 27, 2017
Artificial Intelligence | , ,

5 Questions to Ask an AI Chatbot Provider

Despite so many benefits to deploying chatbots, many companies hesitate when the time comes to rolling […]
April 19, 2017
Artificial Intelligence, Customer Experience | ,

Should Your CX Roadmap Include a Facebook M Chatbot?

There was a lot of buzz last week when Facebook rolled out suggestions from M–its AI-powered […]
April 4, 2017
Artificial Intelligence, Customer Experience | ,

3rd Gen Virtual Assistants Enable Interactive Customer Conversations

For the past 30+ years, software has been built using graphic user interfaces (GUI), which enable […]
March 17, 2017
Artificial Intelligence, Chatbots | ,

Not All Chatbots are Equal: The 3 Generations of AI Chat, Part 1

Lately, as AI chat technology has become prevalent in mainstream devices, like the iPhone’s Siri and […]
March 8, 2017
Artificial Intelligence, News | ,

Bloomberg’s 50 Most Promising Startups You’ve Never Heard Of (Spoiler: Rulai Nabbed the AI Bot Slot…)

Who doesn’t love a list?  And in Silicon Valley, we especially love lists that highlight the newest […]
February 21, 2017
Artificial Intelligence, Customer Experience |

Can AI Chatbots Really Improve Your Customer Satisfaction Ratings?

Get Real, Improve Customer Service with Bots? It’s common for customers to complain about automated help. […]
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