Monthly Archives: June 2017

Why You Need an AI Chatbot That Can ‘Talk’ to Your Customers

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Written on June 26, 2017 at 9:42 am

Categories: Artificial Intelligence
Tags: ,

From live customer service agents to chatbots Over the past few years, advances in voice processing […]

[Video] Will AI Chatbots Replace Contact Center Agents?

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Written on June 21, 2017 at 2:51 pm

Categories: Artificial Intelligence
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Right now there’s a lot of media hype about AI chatbots. If you believe everything you […]

The Future of Exceptional CX: Rulai’s Interview with CRMXchange at ICMI Conference

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Written on June 20, 2017 at 3:09 pm

Categories: Artificial Intelligence
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A few weeks ago, Rulai attended the 2017 ICMI Contact Center Expo in Orlando, FL, focused […]