Why You Need an AI Chatbot That Can ‘Talk’ to Your Customers

From live customer service agents to chatbots Over the past few years, advances…


[Video] Will AI Chatbots Replace Contact Center Agents?

Right now there’s a lot of media hype about AI chatbots. If you believe…


The Future of Exceptional CX: Rulai’s Interview with CRMXchange at ICMI Conference

A few weeks ago, Rulai attended the 2017 ICMI Contact Center Expo in Orlando,…