Monthly Archives: June 2017
Why You Need an AI Chatbot That Can ‘Talk’ to Your Customers
Written on June 26, 2017 at 9:42 am
Categories: Artificial Intelligence
Tags: Artificial Intelligence, Improve Customer Service
From live customer service agents to chatbots Over the past few years, advances in voice processing […]
[Video] Will AI Chatbots Replace Contact Center Agents?
Written on June 21, 2017 at 2:51 pm
Categories: Artificial Intelligence
Tags: Artificial Intelligence, Chatbots
Right now there’s a lot of media hype about AI chatbots. If you believe everything you […]
The Future of Exceptional CX: Rulai’s Interview with CRMXchange at ICMI Conference
Written on June 20, 2017 at 3:09 pm
Categories: Artificial Intelligence
Tags: Artificial Intelligence, Improve Customer Service
A few weeks ago, Rulai attended the 2017 ICMI Contact Center Expo in Orlando, FL, focused […]