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Blog| Tag of Improve Customer Service

July 13, 2017
Artificial Intelligence, Chatbots, Customer Experience | ,

The Secret to Creating AI Chatbots That Solve Real Business Problems

As AI chatbots continue to grow in popularity, there’s a lot of hype about their expansion […]
June 26, 2017
Artificial Intelligence, Customer Experience | ,

Why You Need an AI Chatbot That Can ‘Talk’ to Your Customers

From live customer service agents to chatbots Over the past few years, advances in voice processing […]
June 20, 2017
Artificial Intelligence, Customer Experience | , ,

The Future of Exceptional CX: Rulai’s Interview with CRMXchange at ICMI Conference

A few weeks ago, Rulai attended the 2017 ICMI Contact Center Expo in Orlando, FL, focused […]
April 27, 2017
Artificial Intelligence | , ,

5 Questions to Ask an AI Chatbot Provider

Despite so many benefits to deploying chatbots, many companies hesitate when the time comes to rolling […]
April 19, 2017
Artificial Intelligence, Customer Experience | ,

Should Your CX Roadmap Include a Facebook M Chatbot?

There was a lot of buzz last week when Facebook rolled out suggestions from M–its AI-powered […]
April 4, 2017
Artificial Intelligence, Customer Experience | ,

3rd Gen Virtual Assistants Enable Interactive Customer Conversations

For the past 30+ years, software has been built using graphic user interfaces (GUI), which enable […]
March 8, 2017
Artificial Intelligence, News | ,

Bloomberg’s 50 Most Promising Startups You’ve Never Heard Of (Spoiler: Rulai Nabbed the AI Bot Slot…)

Who doesn’t love a list?  And in Silicon Valley, we especially love lists that highlight the newest […]
February 21, 2017
Artificial Intelligence, Customer Experience |

Can AI Chatbots Really Improve Your Customer Satisfaction Ratings?

Get Real, Improve Customer Service with Bots? It’s common for customers to complain about automated help. […]