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Blog| Tag of AI 101

January 8, 2019
Artificial Intelligence, Customer Experience | ,

2019 Chatbot Predictions

There is a lot of excitement around the category of Conversational Computing, which is the ability […]
December 12, 2017
Artificial Intelligence, Chatbots, Contact Center, Customer Experience | , ,

The 3 Different Generations of Chatbot Technology

There are 3 different generations of chatbot technology found in contact centers, websites, or in an […]
October 12, 2017
Chatbots, Customer Experience | ,

Alert – Chatbots are not living up to promises

Chatbots are not living up to the promises that many people are expecting. And there’s five […]
July 13, 2017
Artificial Intelligence, Chatbots, Customer Experience | ,

The Secret to Creating AI Chatbots That Solve Real Business Problems

As AI chatbots continue to grow in popularity, there’s a lot of hype about their expansion […]
July 12, 2017
News | ,

The Dangers of Letting Big Tech Control AI

Rulai CEO Roger Jin recently wrote a guest article on VentureBeat. He discusses the growing democratization […]
July 7, 2017
Customer Experience | ,

Can Artificial Intelligence Improve Customer Service? 3 Metrics to Watch

Thanks to technology, customer service is a highly measurable activity that generates an incredible amount of […]
June 26, 2017
Artificial Intelligence, Customer Experience | ,

Why You Need an AI Chatbot That Can ‘Talk’ to Your Customers

From live customer service agents to chatbots Over the past few years, advances in voice processing […]
June 21, 2017
Artificial Intelligence, Chatbots, Contact Center |

[Video] Will AI Chatbots Replace Contact Center Agents?

Right now there’s a lot of media hype about AI chatbots. If you believe everything you […]
June 20, 2017
Artificial Intelligence, Customer Experience | , ,

The Future of Exceptional CX: Rulai’s Interview with CRMXchange at ICMI Conference

A few weeks ago, Rulai attended the 2017 ICMI Contact Center Expo in Orlando, FL, focused […]
May 21, 2017
Artificial Intelligence, Chatbots | , ,

Not All AI Chatbots are Equal: The 3 Generations of AI Chat, Part 2

In this two part series, we’re taking a closer look at AI chat and how it […]
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